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Survey Form

Thank you for setting aside the time to complete this survey form. The Bible says "iron sharpens iron", and your feedback helps us provide a better service to those who love the LORD.

Ease of Use and Navigation within the Website

 

1. I find the site easy to navigate and use

 
1 = Least    4 = Greatest
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2. My interaction with the site is clear and understandable

 
1 = Least    4 = Greatest
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Appearance of the Website

 

3. The site has an attractive appearance

 
1 = Least    4 = Greatest
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4. The site conveys a sense of competency

 
1 = Least    4 = Greatest
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Quality of the Website's Information:
its accuracy, format and relevance to you

 

5. Provides accurate information

 
1 = Least    4 = Greatest
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6. Provides believable information

 
1 = Least    4 = Greatest
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7. Provides relevant information

 
1 = Least    4 = Greatest
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8. Provides information at the right level of detail

 
1 = Least    4 = Greatest
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9. The information is easy to understand
    and in an appropriate format

 
1 = Least    4 = Greatest
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Service Interaction: Trust and Empathy

 

10. It feels safe to complete transactions on the website
      and my personal information feels secure

 
1 = Least    4 = Greatest
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11. The website makes it easy to communicate
      with the Bookshop

 
1 = Least    4 = Greatest
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12. I feel confident that the goods will be delivered as promised

 
1 = Least    4 = Greatest
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If you are an existing customer,
could you also please answer the following questions
(if relevant):

 

The bookshop staff are courteous

 
  Yes
  No
 

The bookshop staff are knowledgeable and are able to provide answers,
as well as suggestions and advice on titles

 
  Yes
  No
 

When I complain, Reformers is quick and courteous
with its initial acknowledgement of my complaint

 
  Yes
  No
 

When I complain, Reformers seeks to resolve the matter promptly

 
  Yes
  No
 

Please fill in the following boxes (if applicable):

 

I like the following things about Reformers' website or bookshop:

 
 
 
 

I found the following errors in your catalogue database:

 
 

Reformers needs to add the
following information onto the website:

 
 

Reformers needs to do the following things better.
(Please provide details on any area where you ranked us poorly):

 
 

Would you like us to contact you?

 
  Yes
  No
 

         Personal Information
Name:       Email:  
                  
 

Thank You