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Ordering Information

Ordering Information

We accept Visa and MasterCard, cheque, money order, direct credit and gift certificate.

Ordering using our Secure Shopping Basket

Please go to the Your Account menu (on the right hand side of this page) and enter your username and password to log in (if you have previously registered) or click Register to register as a new customer. Once you are ready to purchase, click on View Cart or Checkout in the Your Cart menu.

Our website accepts Visa and Mastercard, Reformers Gift Certificates, direct credit (from your bank account) and account sales.

 

Ordering by Mail

Please fill out our Reformers Bookshop Mail Order Form and post it with payment to Reformers Bookshop (140 Albany Rd, Stanmore NSW 2048 Australia). The form is a 5MB editable Adobe pdf file which requires Adobe Acrobat Reader. Click here if you need to download Adobe Acrobat reader from the Adobe website.

 

Ordering by Phone

Please call us on (+61 2) 9564 3555 during business hours (9 am to 5 pm, Monday to Friday and 7pm on Thursdays; closed on public holidays), and our staff will be happy to take your order. Please have your credit card details ready when you make your call. If you ring outside business hours, we do have an answering machine – if you leave a message on the machine, we will endeavour to respond as soon as possible.

 

What Postage and Handling Do You Charge?

Throughout Australia and New Zealand, we currently charge $5.99 on orders under $20, $8.99 for orders between $20 and $40 and $11.99 for orders of $40 or more. (There is no postage for e-Books as they are a downloadable product and not posted out). When the costs of postage, insurance, labour and packaging materials are taken into account, on average we subsidise the Australia Post charge.
 

Free postage for retail customers who order and pay online (with a credit card) for orders over $60 from Australia and New Zealand. (Note: e-Book purchases do not count towards the $90, as they are a downloadable product and not posted out).


Singapore: we charge 30% postage [min $15]
Rest of World: we charge 50% postage [min $20]


What GST Is Payable?

For orders shipped within Australia, 10% GST (Goods and Services Tax) is included in the prices. There is no Australian GST payable on orders exported outside Australia.

 

Gift Vouchers

Not quite sure what someone wants? Why not purchase a Reformers Bookshop Gift Voucher? We sell gift vouchers starting at $20.

 

Terms and Conditions

We endeavour to keep to the prices listed. However, prices are subject to change without notice. In the case of items shown as Clearance Items or Specials, we may not be able to source more stock once we run out – if the item becomes out of stock or out of print at the relevant publisher.

 

Order Processing

If the goods are in stock, they will be dispatched within 2 working days from receipt of your order (unless otherwise advised). Books on backorder may need to be imported from overseas; in which case the lead time may be up to five weeks, and of course depending on the publisher’s stocks.

Returns

If, for any reason, you're not happy with an item purchased via our website, contact us to arrange a Return Authorisation, and then return the item in new condition within 30 days of purchase for a full refund of the purchase price (excluding shipping).